FREQUENTLY ASKED QUESTIONS

I'm not sure if a podiatrist is the right person to see for my problem...

A podiatrist is a registered, qualified health professional who specialises in assessing, diagnosing and treating all disorders of the foot and ankle. This can include anything from foot pain, nail disorders, diabetic foot problems, to name but a few. Podiatrists can also effectively treat other conditions such as shin splints (pain in the lower leg) for example.


How do I make an appointment?

Please telephone the clinic on (03) 95836230.
Bay Podiatry Clinic is open Monday to Saturday (morning).


What happens during my consultation?

During your initial consultation your podiatrist will take a thorough history concerning your presenting problem as well as your medical and surgical history. Your podiatrist will make all efforts to accurately diagnose your condition and initiate treatment during your first visit where possible.


Do I need a referral to see a Podiatrist?

No, however Medicare EPC or Department of Veterans’ Affairs (DVA) patients will require a referral from their GP.


Can I get a rebate from my private health insurance?

Bay Podiatry Clinic offers HICAPS facilities which allows convenient on-the-spot health fund rebates for patients insured with eligible health funds. We advise patients to contact their health fund for further information regarding rebates.


Will my Department of Veterans' Affairs (DVA) Card cover the cost of my consultation?

Yes. DVA Gold Card holders will receive a full rebate for podiatry consultations and other treatment related expenses with a valid referral from their GP. Please contact us prior to seeking a referral to receive the necessary information for your GP. For other forms of Veterans’ Affairs Cards (such as Green or White cards) please contact DVA on 133 254 for details regarding podiatry related rebates.


What should I bring to my appointment?

Where possible it is helpful to see the footwear that you wear the majority of the time (i.e. work boots, office footwear etc.). Also bring along any x-rays or other scans that you may have as well as a referral letter if you were sent by another health professional.


Does Bay Podiatry Clinic sterilise instruments?

Yes! All instruments at Bay Podiatry Clinic are cleaned, packaged & sterilised in an autoclave for each and every patient in accordance with infection control guidelines from the Australasian Podiatry Council. In addition, all podiatrists are fully qualified, registered and insured.